FAQ

GuidesFinder connects travelers and local guides. The built‑in messaging system enables direct communication. A traveler can message any registered guide from their account or from the guide’s or tour page. All cooperation terms (itinerary, dates, price, and payment method) are agreed directly between traveler and guide.

Post an “I need a guide” request. Registered guides on the platform will see it and can respond directly.

Yes—preferably in advance. The guide’s profile page has a message form. All communication goes through the GuidesFinder messaging system.

Don’t reply to the notification email—your reply won’t reach the recipient. Reply only in your GuidesFinder account, in “My messages.” You can follow the link from the notification to open your account.

A deposit is possible only by mutual agreement with the guide. Make one only after you are confident in the guide’s reliability and professionalism. GuidesFinder is not a party to financial arrangements.

You can leave a review on the guide’s profile and you can also purchase a Premium subscription for them as a token of appreciation. In the checkout form, tick the option “License for another person.”

Yes. Message the administrator via the messaging system and describe the situation.

A basic account is free. You can upgrade to a Premium subscription for additional features if needed.

Click “My account” (top‑right) and choose “Register as a guide.” Fill out the form and upload documents confirming your qualifications. After registration, your profile becomes visible to users.

Enter the name manually during registration—it will appear in the list after you finish.

Available with a Premium subscription. Open “My tours,” select the tour, then click “Edit” or “Delete.”

Visible with a Premium subscription. Initial contact goes through the messaging system. Travelers can message you via the icon on your guide or tour page (login required).

Your profile appears in the guides catalog. In addition, your profile page is indexed by search engines (Google, Bing, Yahoo, etc.) and may appear in search results.

Your profile may be too brief and poorly indexed. The “What I offer” block affects search visibility. Aim for ~250–300 characters with informative text and relevant keywords.

Complete the profile (education, experience, specialization), upload license scans, and add a quality photo—this increases trust and conversions.

In the GuidesFinder catalog, when any filter is applied, guides with a Premium subscription and active guides with a basic account are shown higher.

Go to “My account” → “Profile details” and update your information.

Upload your license in “Public information.” Supported formats: PNG, JPG, GIF, BMP (up to 2 MB).

Click “Forgot your password?”, enter your email, and follow the link to reset it.

You can’t delete it yourself. Message us and we’ll remove it. Important: data cannot be restored after deletion!

Yes. At checkout, enter the other user’s details—the subscription will activate for their account. Use the “License for another person” option. Be sure to agree the terms between yourselves in advance.